[School name] missed lesson and cancellation policy
1. Your place is for the whole term
Lesson fees cover a place in a class for the full term. Fees are due in advance, as shown on your invoice.
2. Missed lessons
If a swimmer misses a lesson for sickness, holiday or any other reason, no refund or credit is given, as payment secures the place for the full term.
[Optional: where a space is free in a class at the same stage, we may offer a make-up lesson. Make-ups are not guaranteed and cannot be carried over or exchanged for credit.]
3. If we cancel a lesson
We may cancel any lesson or course, for example because of a pool closure or staff illness. Affected swimmers will be credited for the missed session, usually against the next term's fees. Where that is not possible or suitable, we may offer another arrangement or a refund.
4. Refunds after the term starts
Refunds are not normally given once the term has started. Any refund or credit is at the discretion of management and where required by law. Approved refunds may carry a [£10] administration charge, unless the refund is because we cancelled a lesson or course.
5. Leaving at the end of a term
You must give at least [14] days' written notice before the end of the current term if you do not wish to continue. Without notice, fees for the following term will be due.
Send notice in writing to [email].
6. Your right to cancel a new booking
If you book online, you can cancel within 14 days of accepting our terms without giving a reason. If you ask for lessons to start within those 14 days and then cancel, we will refund what you paid less the cost of lessons already given.
